Features :
- Powerful and easy to use administration panel.
- Secure data storage technology to protect privacy.
- Unlimited technicians can attend to any given task, or dept.
- Support for multiple departments in your company.
- Interdepartmental movement of tickets.
- Ultra-fast, ultra-stable technological architecture to guarantee up time.
- Can handle tens of thousands of tickets at any given moment!
- Variable inclusion in replies.
- Detailed Tickets Statistics administration.
- Admin can view all tech-customer conversations and add comments.
- Tickets can be placed on hold, activated or closed.
- When a ticket is closed, the customer is not able to reply.
- Fully web based control panel.
- POP3 and .forward E-mail ticket grabbing.
- Advanced knowledge-base system. Categories, & questions.
- Built in technical support system so you can get help fast from us!
- Flood Controlling system.
- POP Server management system.
- Help Files Upload and Download manager.