Do you use multiple scripts to handle your customer support? Desklance has a powerful and unique customer support center where your clients can go through existing knowledgebase articles, troubleshoot their problems, download common files, be up to date on company news or even submit a ticket in case they have any problems.

Desklance seamlessly integrates all tickets created via email with the web interface. Your clients can create tickets via email and check the status on the web. No longer do they need to go through cumbersome registration processes to ask a question, they just submit their problem.

Provide your staff members with the best in collaboration, with calendars to schedule tasks and an address book to keep contacts you can rest assured that a job is handled precisely when it needs to be done.

Using the dashboard, Staff members can send private messages to each other or view a snapshot of changes from their last visit.

Your clients can create tickets via email or reply back to the responses received from staff members, it doesn't get any easier than this.

Each email is assigned a unique ticket id and tracking number and all correspondence under that ticket id is stored permanently for future reference.

Troubleshooters are similar to the Windows Help troubleshooters where a person follows a series of questions to nail the problem.

The end user is presented with a series of options which he follows depending upon the type of problem he is experiencing and is then guided through different choices to find out the end solution.

The download library can have all your manuals, programs, guides and any other files categorized into a single place from which your clients can download them anytime.

You can also track the number of downloads through the staff dashboard at any point of time.